Our working practices and needs have changed during the pandemic. According to Savills 2021 Office Fit report, health and personal safety is a top priority for people using commercial offices. Businesses using offices also want building management teams to respond to their requests quickly.
As a response, operations teams are using smart technologies, also known as property technology or ‘PropTech’. This technology improves efficiency and allows property managers to prioritise the health and safety of occupiers.
With PropTech, occupiers can use a mobile application to log requests, see updates or notifications, make payments and book facilities without traditional players like receptionists. PropTech also allows businesses to communicate with management committees easily. Mobile apps act as a dedicated and live communication channel between occupiers who want to offer service suggestions and management committees who will be able to receive and resolve requests without unnecessary admin. Efficiency is improved as updates are automatic and documents or resolutions are stored digitally.