How are Building Managers Enhancing Services and Modernising Office Management?

Our working practices and needs have changed during the pandemic. According to Savills 2021 Office Fit report, health and personal safety is a top priority for people using commercial offices. Businesses using offices also want building management teams to respond to their requests quickly.

As a response, operations teams are using smart technologies, also known as property technology or ‘PropTech’. This technology improves efficiency and allows property managers to prioritise the health and safety of occupiers.

With PropTech, occupiers can use a mobile application to log requests, see updates or notifications, make payments and book facilities without traditional players like receptionists. PropTech also allows businesses to communicate with management committees easily. Mobile apps act as a dedicated and live communication channel between occupiers who want to offer service suggestions and management committees who will be able to receive and resolve requests without unnecessary admin. Efficiency is improved as updates are automatic and documents or resolutions are stored digitally.

PropTech also allows businesses to communicate with management committees easily. Mobile apps act as a dedicated and live communication channel between occupiers who want to offer service suggestions and management committees who will be able to receive and resolve requests without unnecessary admin. Efficiency is improved as updates are automatic and documents or resolutions are stored digitally.

Health and safety can also be improved with the help of technology. With PropTech, the number of people using particular spaces can be monitored and controlled. This not ensures space optimisation but also limits how many people are in an area at one time, which curbs the spread of airborne illnesses like Covid-19.

Mr Tran Ngoc Duy, Deputy Director of Property Management at Savills Ha Noi, shared: “Smart technology plays an important role in bridging the gap between management and occupiers. It not only improves efficiency but also modernises building management and improves customer experience. With our Property Cube application, we are also able to send live updates to occupiers. This has been particularly useful during the pandemic. The direct link between management and occupiers also allows office workers to feel more secure and empowered in their space."

In terms of future office demands, businesses are evolving and updating how they function. A prime example of this is the wide-scale adoption of hybrid working models. Property management and operations will have to keep up with the changing needs and demands.

Discussing how hybrid work impacts offices, Mr Matthew Powell, Director of Savills Ha Noi, shared: “Hybrid work means that we are seeing changes in how buildings are used. These changes mean that we must stay on our toes and constantly evaluate data on how specific buildings are performing. Our Property Cube application, allows our teams to track this data and respond appropriately, which ensures smooth services and supports businesses as they make the transition to hybrid work.”

As Viet Nam reopens, businesses are implementing different ways of working and have new demands for offices. As such, property managers are turning to PropTech platforms like Property Cube to respond to changes, ensure occupier safety, and enhance customer experiences.

Are you interested in modern building management for your office? Read more about our property management services here.